Your satisfaction matters to us. If your Novera cue isn't right for you, here's how returns and refunds work.

Return Window

You have 30 days from the delivery date to request a return. To be eligible, the item must be unused, in its original condition, and in the original packaging.

How to Start a Return

Contact us at datlumo00014@gmail.com with your order number and reason for return. We will provide you with return instructions and a return address.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective, in which case we will cover the cost.

Damaged or Defective Items

If your cue arrives damaged or defective, contact us within 7 days of delivery with photos of the issue so we can send a replacement or issue a full refund.

Non-Returnable Items

Items showing signs of use, damage caused after delivery, or missing original packaging may not be eligible for a refund.

Orders Purchased on Amazon

If you purchased your Novera cue through Amazon, returns and refunds must be processed through Amazon's return system, not directly with Novera Premier Cues.